Terms of Service

1. Acceptance

By creating an account or using any service offered by Pixel Cloud (hereafter "we", "us", "Pixel Cloud"), you agree to these Terms of Service. If you do not agree, do not use the service.

2. Services

Pixel Cloud provides Virtual Private Servers (VPS), game-server hosting (FiveM, Minecraft, Rust and similar), reseller hosting, and related cloud infrastructure. Specific feature sets and prices are listed at the time of order.

3. Account responsibility

• You are responsible for the security of your account credentials and for all activity originating from your servers.
• You must provide accurate billing and contact information.
• One person or organisation per account; sharing or reselling access without an authorised reseller relationship is prohibited.

4. Payments and renewals

• Services are billed in advance for the term selected at checkout (monthly, quarterly, annually).
• Renewal payments are due before the existing term ends. Servers whose payment is not received may be suspended after a grace period and eventually terminated per our deletion workflow.
• Prices may change with at least 14 days' notice to the email or Discord on file.

5. Acceptable use

Use of our services must comply with our Acceptable Use Policy. We reserve the right to suspend services that violate that policy, applicable laws, or that endanger the stability or reputation of our infrastructure.

6. Service availability

We aim for high availability, with specific commitments described in our Service Level Agreement. Maintenance windows are scheduled where possible and announced via the customer panel and Discord.

6.1 Refund policy

We focus on delivering high-quality service, and payment immediately triggers automated server provisioning within minutes. Pixel Cloud therefore does not offer cash refunds after payment is processed. This policy applies to all hosting plans (VPS, game servers, dedicated servers).

6.2 Service interruption compensation

In the rare event that your server's performance is affected by a sustained interruption exceeding 4 continuous hours due to Pixel Cloud's infrastructure, the customer automatically receives 1 free day (24 hours) for every 4-hour block of downtime. Compensation is calculated automatically and applied as account credit at the next renewal, with no customer action required. Compensation does not apply to interruptions caused by: (a) customer misuse, (b) pre-announced scheduled maintenance, (c) force majeure outside Pixel Cloud's control.

7. Data and backups

• You are responsible for keeping your own backups of any data you store on our servers, except where a backup add-on is explicitly purchased.
• We do not access customer data except to provide support, when legally compelled, or to investigate suspected abuse.

8. Termination

• You may cancel a service at any time from the customer panel; refund eligibility is described in our Refund Policy.
• We may suspend or terminate services for non-payment, repeated abuse complaints, security threats to our infrastructure, or violations of these Terms.
• Account-level data is retained for a reasonable period after termination to handle disputes and legal obligations, and is then deleted.

9. Liability

To the extent permitted by applicable law, our aggregate liability for any claim arising from the service is limited to the amount you paid us in the 30 days preceding the event giving rise to the claim. We are not liable for lost profits, lost data, or consequential damages.

10. Changes

We may update these Terms periodically. Material changes will be announced via the customer panel and Discord at least 14 days before they take effect.

11. Contact

Questions about these Terms: open a ticket from your customer panel, or contact us through the in-product support widget on the website.