Acceptable Use Policy

1. Prohibited use

You may not use Pixel Cloud services, directly or indirectly, for any of the following:

• Illegal activity under the laws of your country of residence or the country where the server is hosted.
• Spam or unsolicited bulk email. Outgoing SMTP on common ports may be blocked by default; contact support for legitimate transactional email needs.
• Malware, phishing, or fraud — hosting, distributing, or controlling.
• Botnets, DDoS launching, or stress-testing against systems you don't own. Penetration testing of third-party systems requires written authorization from the target.
• CSAM, non-consensual intimate imagery, or content depicting minors in any sexual context. Zero-tolerance — accounts are suspended immediately and reported to authorities.
• Pirated software, films, books, or other copyright infringement at scale.
• Cryptocurrency mining on shared/VPS infrastructure unless explicitly approved in writing — it disproportionately consumes shared resources and is generally not economical for the customer.
• Unsolicited port scanning of third-party networks.

2. Game-server specific rules

• FiveM/GTA-V servers must comply with CFX.re's terms (no mod menus, no leaked assets).
• Minecraft servers must follow Mojang's EULA (no pay-to-win in violation of EULA).
• Cracked / unlicensed game distributions are not allowed.

3. Resource use

Our plans assume normal interactive workloads. Sustained 100% CPU on multiple cores, sustained disk-saturating I/O, or excessive bandwidth (above the listed limits) may trigger automatic throttling. We will reach out before suspending; we do not silently throttle without notice.

4. Reporting abuse

If you believe an IP under our control is being used in violation of this AUP, open an abuse ticket from the contact widget on pixelcloud.store with the source IP, target IP, time (UTC), and evidence (logs, packet captures). We respond within 24 hours.

5. Enforcement

Violations may result in: (a) a written warning, (b) suspension of the offending service, (c) termination of the account, (d) cooperation with law enforcement. Severity determines the response. We document each enforcement action.

6. Backups during enforcement

Where lawful and practical, we will preserve customer data for at least 7 days following a suspension to allow legitimate users to retrieve content. CSAM and similar prohibited content is destroyed, not preserved.