Refund Policy

Summary

We focus on delivering high-quality service. Payment immediately triggers automated server provisioning within minutes, so cash refunds aren't part of our standard policy. We do guarantee service quality through automatic credit compensation in the rare event of sustained downtime — see full details in our Terms & Conditions.

1. No cash refunds after payment

We focus on delivering high-quality service, and payment immediately triggers automated server provisioning within minutes. Pixel Cloud therefore does not offer cash refunds after payment is processed. This policy applies to all hosting plans (VPS, game servers, dedicated servers).

2. Service interruption compensation

In the rare event that your server's performance is affected by a sustained interruption exceeding 4 continuous hours due to Pixel Cloud's infrastructure, the customer automatically receives 1 free day (24 hours) for every 4-hour block of downtime. Compensation is calculated automatically and applied as account credit at the next renewal, with no customer action required.

Compensation does not apply to interruptions caused by:

• (a) Customer misuse;
• (b) Pre-announced scheduled maintenance;
• (c) Force majeure outside Pixel Cloud's control.

3. Non-refundable items

• Add-ons consumed mid-cycle (additional IPs, one-off backups, license seats).
• Services suspended for AUP violations or non-payment.
• Custom dedicated-hardware orders where physical hardware was procured on your behalf.

4. Chargebacks

If you initiate a chargeback before contacting us, we may suspend the affected service to prevent ongoing unpaid usage. Please reach out to support first — we usually resolve disputes faster than the chargeback process.