Privacy Policy

1. What we collect

• Account data — name, email, Discord handle, optional phone number.
• Billing data — payment method (handled by our processors PayPal / Stripe / Edfapay; we never see full card numbers), invoices, transaction IDs.
• Service metadata — server IPs, plan, usage timestamps, login IPs and user-agents, support ticket content.
• Server contents — we operate the host hypervisor; we do not access the contents of your VM unless you explicitly grant access for support, or as required by law.

2. How we use it

• To provision, deliver, and bill you for the services you ordered.
• To send service-related notifications (delivery confirmations, renewal warnings, maintenance announcements).
• To respond to support tickets and Discord messages.
• To detect and respond to abuse, fraud, and security incidents.

3. Sharing

We do not sell your personal data. We share it only with:

• Payment processors (PayPal, Stripe, Edfapay) to process payments.
• Infrastructure providers (EU Tier-3 datacenter partners) to run the underlying servers.
• Authorities when legally required by a valid order from a competent authority.

4. Retention

• Active account data is kept while your account is active.
• Billing records are kept for the period required by tax law (typically 5 years).
• Server contents are kept while the service is active and for up to 7 days after termination, unless you request earlier deletion.

5. Your rights

You may at any time:

• Access the personal data we hold about you (visible in your customer panel; or request a copy via support).
• Correct inaccurate information from your customer panel.
• Delete your account (subject to retention requirements above).
• Object to specific processing (e.g. marketing emails) by replying "unsubscribe".

6. Security

We protect data in transit with TLS, at rest with full-disk encryption on management infrastructure, and operate access controls + audit logs on internal admin systems. Customer passwords are encrypted at rest using Laravel encryption.

7. Cookies

We use session cookies for authentication and a small number of essential first-party cookies for fraud prevention. We do not use third-party advertising trackers.

8. Contact

Privacy requests: open a ticket from your customer panel or contact us through the in-product support widget on the website.